Religions and Cultural Sensitivity

Religions and Cultural Sensitivity

A separate and explicit training of different religions and cultures is an essential part of the overall training for all airport officials and crew members and the reason for this is quite apparent. Airline staff and crew come across people from various nationalities and cultures and each of these have their own unique practices and requirements.  While the Jews may need kosher meals, some Hindus may want completely vegetarian fare. And food is not the only sensitivity that we are talking about.

Educating the airline crews about different religions and cultures is imperative for them to have a better understanding of how specific religions and cultures function. The need for the same is evident from an incident with a US Airways flight in Minneapolis where six Muslim Imams were ejected by authorities because passengers and crew found their prayer rituals unnerving.

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Jet lag – Cause and Management

[audio:https://aviationenglishblog.com/wp-content/uploads/2010/09/05jetlag.mp3|titles=Jet lag – Causes and Management]Jet lag – Cause and Management

Also called desynchronosis, jet lag is a medical condition that occurs as a result of air travel across countries in different time zones in a short period of time. This is different from air sickness which is nausea experienced by some people every time they travel by air.

Some of the common symptoms of jet lag include headache, fatigue, insomnia, disrupted sleep pattern, irritability and digestive trouble.

The body can tell the time of the day with the help of specific signals that are received by the senses. For example, the optic nerve in the eyes receives information about the amount of light or darkness outside and transmits this to the hypothalamus, the part of the brain that controls various bodily functions like temperature, hunger, thirst and sleep as well.

Why it’s great to be a pilot

[audio:https://aviationenglishblog.com/wp-content/uploads/2010/09/11greattobeapilot.mp3|titles=Why it’s great to be a pilot]TOPIC: Why it’s great to be a pilot

GOAL: To learn what are the benefits and rewards of being a pilot

Exercise #1: Read about why it’s great being a pilot and then proceed to Exercise #2

You can always spot a pilot…even when he/she is not on the airport property. It’s something about the way they carry themselves and they way they react to everything that has to do with flying. They are the ones that don’t complain about “airplane noise” and actually prefer to live close to an airport. Whenever an airplane flies overhead, all pilots will look up and try to identify the kind of aircraft…guaranteed. This I what truly makes aviators a breed apart from the rest of the population.

The ability to travel in a three-dimensional environment so totally different from our ground perspective is the main draw. Pilots enjoy the best view that any office building would never even come close to. The aviator works in another world and enjoys seeing our world from a completely different perspective. In this world, we have the opportunity to enjoy the planet in an environment that is mostly free from the signs of human interference.  There is something about flying through the clouds that detaches you from everything that is happening on the ground.

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Santos Dumont, Pioneer Aviator

Crew Resource Management (CRM)

[audio:https://aviationenglishblog.com/wp-content/uploads/2010/08/15crm.mp3|titles=CRM]TOPIC: Crew Resource Management (CRM)

GOAL: To learn about the importance of CRM and how it’s vital to safety

Level: Easy

Exercise #1: Read about CRM and then proceed to Exercise #2

Crew Resource Management (CRM) training originated from a NASA workshop in 1979 that focused on improving air safety. The NASA research presented at this meeting found that the primary cause of the majority of aviation accidents was human error, and that the main problems were failures of interpersonal communication, leadership, and decision making in the cockpit. Originally, this concept was called Cockpit Resource Management because issues and communication among pilots was the core focus. However, over time, the name was changed to Crew Resource Management after the aviation industry realized that safety lies with everyone that is involved with flight.

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The Romance of Aviation

The romance of aviation

This is an originally produced article and audio by Global Aviation English

Aim

• Practice English skills in an aviation context
• Discuss the idea of the romance of aviation and practice listening skills
• Have fun!

Once, flying was about brave feats and privilege, and it carried an air of glamour and mystique. In the early days of both airplanes and cinema, wealthy aviators dated Hollywood starlets, and Hollywood continues to romanticise flying with films that glamorise the life of pilots, crew and even military aviators. But is the aviator/flight attendant lifestyle as romantic as it looks?

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Depressurization

[audio:https://aviationenglishblog.com/wp-content/uploads/2010/08/16depressurization.mp3|titles=Depressurization]Depressurization – The Need, Types and Management

Depressurization is the reduction of air pressure in the cabin of an aircraft. Sudden depressurization can result from a failure in the pressurization system, a structural failure or can be initiated deliberately by a crew member of the aircraft.

Failure of the pressurization system is the most common cause of sudden depressurization. Malfunction of the engine or compressor, structural failures like incomplete or faulty sealing of doors, windows or cabin wall follow.

It is necessary to know why the cabin is pressurized in the first place to appreciate the importance of the task. Aircrafts fly at high altitude to avoid bad weather and turbulence. The air pressure at such high altitudes is extremely low and can make the human body uncomfortable. As the air pressure reduces, the pressure of the blood in the veins tends to rise and cause headaches, ear aches and other issues. It is essential to control the air pressure at such high altitudes to ensure that the human body stays comfortable. During landing the pressure is gradually lowered to match the air pressure outside.

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The story of a flight attendant

The story of a flight attendant

Aim

• Practice English skills in an aviation context
• Test your reading skills (level: easy)
• Have fun!

There’s a certain mystique about flight attendants, isn’t there? Watch heads turn as cabin crew walk by. They’re elegantly uniformed, immaculately turned out, on their way to somewhere far away and seemingly having the time of their lives. You can almost hear everyone wondering, ‘What’s it like for them?’

The average person is usually quite curious about what life is really like for flight attendants, what it feels like to wear that uniform, what really goes on among cabin crew, how many languages the flight attendant can converse in and how glamorous the lifestyle really is.

Click here to receive the REAL definition of a flight attendant!

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Airline Customer Service

[audio:https://aviationenglishblog.com/wp-content/uploads/2010/09/19airlinecustsvc.mp3|titles=Airline Customer Service]TOPIC: GRADING AIRLINE SERVICE

LEVEL: EASY

Read the introductory text about the National Airline Quality Rating. Pay attention to the key criteria used to evaluate airline service performance.

The National Airline Quality Rating  – a joint research project shared by Wichita State University and Purdue University – shows that airline performance is steadily improving. The results of the research made public in April 2010 (read article)  were based on several performance criteria: on-time arrivals, involuntary denied boardings, mishandled baggage and a combination of 12 customer complaint categories, such as oversales, refunds, discriminations, handling of pets, etc.

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Aviation Business: Competition

TOPIC: COMPETITION

Read the introductory text about competition in the airline industry.

The aviation industry is a highly competitive market and is a true rollercoaster ride for some airlines. While industry majors are used to competing on a large scale, there are successful low-budget carriers, like JetBlue or Southwest, that trigger a competitive mode even with the big guys.

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