Airline Customer Service

[audio:https://aviationenglishblog.com/wp-content/uploads/2010/09/19airlinecustsvc.mp3|titles=Airline Customer Service]TOPIC: GRADING AIRLINE SERVICE

LEVEL: EASY

Read the introductory text about the National Airline Quality Rating. Pay attention to the key criteria used to evaluate airline service performance.

The National Airline Quality Rating  – a joint research project shared by Wichita State University and Purdue University – shows that airline performance is steadily improving. The results of the research made public in April 2010 (read article)  were based on several performance criteria: on-time arrivals, involuntary denied boardings, mishandled baggage and a combination of 12 customer complaint categories, such as oversales, refunds, discriminations, handling of pets, etc.

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Aviation Business: Competition

TOPIC: COMPETITION

Read the introductory text about competition in the airline industry.

The aviation industry is a highly competitive market and is a true rollercoaster ride for some airlines. While industry majors are used to competing on a large scale, there are successful low-budget carriers, like JetBlue or Southwest, that trigger a competitive mode even with the big guys.

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Green Airlines (Environmentally friendly Airlines)

[audio:https://aviationenglishblog.com/wp-content/uploads/2010/09/17greenairlines.mp3|titles=Green Airlines (Environmentally Friendly Airlines)]TOPIC: “GREEN” ENVIRONMENTALLY FRIENDLY AIRLINES

Type of lesson: Reading Comprehension

Level: Easy

I. Read the small paragraph about aviation industry giants operating in environmentally responsible ways and pick out words in bold that have the same meaning as the following:

1. a. forward-thinking
2. b. recycling policies
3. c. sustainable aircraft
4. d. environmentally conscious
5. e. emissions trading
6. f. a global economic downturn
7. g. zero-emission
8. h. recycling program

It seems as though the recent bad economics of the airline business and the 1.global economic recession have contributed to more 2.environmentally responsible behavior and have caused some industry associations, airports and major airlines to be more 3.progressive and concerned about going green both, in the air and on the ground.

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Meteorology

TOPIC: Meteorology

GOAL: To learn about aviation meteorology and its role in aviation safety

Exercise #1: Read about aviation meteorology and then proceed to Exercise #2

Meteorology is the interdisciplinary scientific study of the atmosphere that focuses on weather processes and short term forecasting (in contrast with climatology). Aviation meteorology (MET) deals with the impact of weather on Air Traffic Management (ATM). It is important for air crews to understand the implications of weather on their flight plan as well as their aircraft.

Weather conditions concern all aspects of ATM operations, for example, by variations in head and tail-wind components, through changes in pressure and temperature values at airports, and in imposing low visibility operating conditions. Adverse meteorological conditions have the greatest impact on the ATM system creating disruption and the consequent problems of disturbed flow rates, lost capacity and induced additional costs

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Stress Management for Flight Attendants

Stress management for flight attendants

Aim

• Practice English skills in an aviation context
• Improve vocabulary while learning stress management tips (difficult)
• Have fun!

By now everyone has heard or read about the flight attendant who made his own emergency exit upon landing, when a bad day at work became too much.

Link to article Raging flight attendant makes his own emergency exit

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Parts inside the Aircraft

Flight Attendant Interviews

Flight Attendant Interviews

Aim

• Practice English skills in an aviation context
• Learn some interview skills and gain confidence
• Have fun!

Do you know anyone who breezes through interviews without a hint of nervousness?  Wouldn’t that be great?  Unfortunately, it’s rare!  Most of us get nervous just thinking about it, and need all the help we can get.  For anyone planning to attend cabin crew interviews, some tailored advice follows.

4 tips to a successful cabin crew interview

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Fire

[audio:https://aviationenglishblog.com/wp-content/uploads/2010/10/01fire.mp3|titles=Fire]TOPIC: Fires

GOAL: To learn Aviation English vocabulary related to the dangers of aircraft fires and their causes.

Exercise #1: Read about aircraft fires, and then proceed to Exercise #2

Perhaps few things are as scary as an aircraft fire. They are serious business because, unlike an automobile, pilots don't have the luxury of stopping their aircraft in flight to solve the problem. Reacting quickly and correctly is essential to effectively deal with the emergency. When a fire erupts, you may have little time to consult the emergency checklist, and if you're confused or uncertain about the procedures, your reactions may be slow and inappropriate.

There have been several well-known cases of aircraft fires, including a UPS DC-8 that burned-up after it landed at the Philadelphia International Airport in 2006. Another classic scenario occurred during the tragic accident of ValueJet Flight 592 which crashed into the Florida Everglades after an in-flight fire developed shortly after departure.

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Pilot Topics

Aviation English for Pilots

Pilots usually travel alot and don't have access to an Aviation English teacher. Often they have completed the books, listened to audios but are still needing to improve, or at least maintain their level of English.

This site has Aviation English Tutorials that are constantly updated where pilots can study, improve and maintain their level of Aviation English.

Contact us for more details on how you can practice speaking.

We help preparing for the ICAO English proficiency test, job interviews, RT communication and general day to day English.

Pilot Topics in this Aviation English Blog Tutorial Site:

New Aviation English for Pilots topics are continuously added to the list. We also include Aviation English audio so that you can listen to the Aviation English article to improve your pronunciation of these pilot topics.

– Fire

– Parts of an Aircraft

– Jet lag – Causes and Management

– Jet Engines

– The good old B52 Bomber

– Meteorology

– Airline vs Executive Aviation

– Helicopters

– The A380

– The History of Aviation

– The Cockpit

– Why it's great to be a pilot

– Pilot Schedules/Routines

– Santos Dumont

– Ash Clouds

– CRM

– Depressurization

Aviation Grammar

Aviation Grammar

Many Aviators would like to communicate in English accurately. We have a grammar program designed specifically for Aviators. Explanations are clear and in an Aviation context.

See our YouTube Channel to watch our Grammar Video series.

Lesson 1: Verb to be

Lesson 2: Present Simple

Lesson 3: Present Continuous

Lesson 4: Present Simple x Present Continuous

Lesson 5: Past Simple

Lesson 6: Past Continuous

Lesson 7: Past Simple x Past Continuous

Lesson 8: Future Simple x Future Continuous

Lesson 9: Articles

Lesson 10: There / Is / Are

Lesson 11: Countables / Uncountables

Lesson 12: Frequency

Lesson 13: In /On / At Place

Lesson 14:  In / On / At Time

Lesson 15: For / To

Lesson 16: Phrasal Verbs

Lesson 17: Comparisons

Lesson 18: Modals

Lesson 19: Conditionals

Lesson 20: Prefect Tense

Lesson 21: Perfect Continuous

Lesson 22: Passive Voice

Lesson 23: Yet / Still / Already

Lesson 24:  Direct and Indirect Speech